Privacy Policy
Luxe Umrah is a trading name of Luxe Direct Ltd, a company registered in the United Kingdom. Luxe Direct Ltd is the data controller of your personal data. We are committed to protecting your privacy and maintaining the confidentiality of your information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Luxe Umrah website or book with us. By continuing to use this site, you agree to the terms described below.
Personal information we collect:
We collect two types of information:
1. Device Information:
When you browse our site, we automatically collect your IP address, browser type, time zone, referring website, and the pages you interact with. This helps us understand how visitors use our site.
2. Information You Provide:
When you book or contact us, we may collect your full name, email, phone number, address, passport details, travel preferences, and payment information. If you’re booking for others (e.g. family or a group), we may collect those details too.
Why do we process your data?
We process your personal data in order to:
Provide Umrah quotes and booking services
Arrange flights, hotels, visas, and transportation
Respond to your inquiries and requests
Comply with legal obligations (e.g. recordkeeping)
Improve our website and customer service
You can browse our website without identifying yourself. If you choose to fill out a form, request a quote, or use certain features, we may ask for personal information. You can choose not to provide it, but it may limit your ability to use certain services. If unsure, feel free to contact us at info@luxeumrah.com.
Cookies:
We use cookies on our website to improve functionality, analyse traffic, and enhance your experience. Cookies are small text files stored on your device when you visit a website. They help us understand how visitors interact with our site and allow certain features to function properly.
You can control or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are turned off.
By continuing to use our website, you consent to our use of cookies as described in this policy.
For more information about how we handle personal data, please see the rest of this Privacy Policy.
Your rights:
If you are based in the UK or EU, you are protected by data privacy laws (UK GDPR). Your rights include:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
To request any of these rights, email us at info@luxeumrah.com.
In some cases, your data may be shared with trusted service providers outside the UK or EEA (e.g. airlines or hotel systems). We take steps to ensure your information is protected, regardless of location.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We store your information securely and apply safeguards to prevent unauthorized access or misuse. While we follow industry best practices, no online system is ever 100% secure. Please contact us if you have concerns about how your data is handled.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you have any questions about this policy or your personal data, contact us at info@luxeumrah.com or message us on WhatsApp at +44 7832 290721.